Union County Upgrades Public Safety Dispatch Technology

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(from left) Union County Freeholders Sergio Granados, Bruce Bergen, and Mohamed S. Jalloh learn about Union County’s new Computer-aided Dispatch System which streamlines dispatch processes for faster emergency response times. They are joined by Union County Chief Dispatcher Gareth Williams (right), and Roselle Mayor Jamel Holley (2nd right) and dispatcher Carmen Malave. The Borough of Roselle, in addition to 16 other agencies, is serviced by Union County’s Dispatch center for a range of emergency needs. (Photo courtesy of Union County)

(from left) Union County Freeholders Sergio Granados, Bruce Bergen, and Mohamed S. Jalloh learn about Union County’s new Computer-aided Dispatch System which streamlines dispatch processes for faster emergency response times. They are joined by Union County Chief Dispatcher Gareth Williams (right), and Roselle Mayor Jamel Holley (2nd right) and dispatcher Carmen Malave. The Borough of Roselle, in addition to 16 other agencies, is serviced by Union County’s Dispatch center for a range of emergency needs. (Photo courtesy of Union County)

UNION COUNTY – In 2010, Union County entered into an agreement to provide Police, Fire and EMS dispatch services to the Borough of Fanwood. The arrangement was the first of its kind for the county and provided the borough with a savings of $230,000 over the three year agreement. Since then, the shared service model has become increasingly popular, and as a result the Union County Department of Public Safety has felt the need to implement a modern system able to handle the needs of a robust county dispatch center.

The Union County Board of Chosen Freeholders looked to a new computer-aided dispatch (CAD) and mobile system to provide the technology needed to handle these increased demands. Developed by TriTech Software Systems, Inform CAD and Mobile will provide Union County Public Safety with a high performance communications solution for their Police, Fire, and EMS agencies, county officials say.

“The safety of our residents is of utmost importance to the Freeholder Board,” said Freeholder Mohamed Jalloh, liaison to the Emergency Management Council. “We embrace changes and technology that will improve our efficiency and move us in a direction where we can continue to improve the quality of life for all of Union County.”

By providing Dispatch Center personnel and emergency responders in the field with a common platform for quick access to incident and historical information, Inform CAD and Mobile ensures the right resources arrive at an emergency scene in the shortest amount of time, according to county officials.

Terrence McCarthy, Director of Clinical Services at Robert Wood Johnson University Hospital in Rahway was excited about the new system commenting that not only will it reduce the amount of time critically ill or injured patients will wait for emergency medical services to arrive, but that it provides paramedics with real time information so paramedics and other responders have vital information prior to arriving at the scene of the emergency. Two of RWJ’s paramedic units get dispatched by Union County’s Regional Dispatch Center.

The Union County Department of Public Safety serves a population of more than 500,000 citizens and in 2012 expanded its dispatch operations in an effort to create a larger center to accommodate further dispatch services with the County’s municipalities.

Today, the Dispatch Center provides services to 17 agencies and processes approximately 52,000 calls per year.

“In an area with such a diverse population and landscape, the public safety needs of each of our towns vary greatly. What is so exciting about this endeavor is the ability to streamline several processes to create one fast and efficient response system,” said Andrew Moran, Director of Union County’s Department of Public Safety.

Inform CAD and Mobile provides a flexible and scalable system that can easily be expanded in to incorporate new communities to the county dispatch model, officials said.


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