“Skip The Trip” Program Takes A Half Million Customers Out Of MVC Agency Lines

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NJ Motor Vehicle Commission Chairman and Chief Administrator Raymond P. Martinez

NJ Motor Vehicle Commission Chairman and Chief Administrator Raymond P. Martinez

TRENTON – The “Skip the Trip” program is being hailed as a success; today, the Motor Vehicle Commission (MVC) received its 500,000th license renewal in the mail and announced that the average customer wait time in the 10 busiest agencies has been reduced by 45 percent.

“During this busy holiday season, we offer our customers the ‘gift of time’ through the Administration’s successful Skip the Trip program,” said Chairman and Chief Administrator Raymond P. Martinez. “We’re pleased that so many people have taken us up on our invitation to stay home, renew by mail and spend their time doing the things they want to do.”

The Skip the Trip program was initially launched in July 2012 to those eligible individuals who were born on or before Dec. 1, 1964. The program was expanded to eligible customers of all ages in August 2013 for those whose licenses were due for renewal in October.

Through the Skip the Trip program, drivers and non-driver ID holders only have to complete their renewal application, enclose a check or money order with the appropriate fee and within 10 days of receipt of payment, a new four-year driver’s license or non-driver ID is issued and delivered to them through the mail. The secure renewal process utilizes the customer’s existing photo and address on record with the MVC.

Average wait times prior to the introduction of Skip the Trip ranged from 16 minutes to 54 minutes in the 10 busiest agencies. In October, wait times had dropped to as little as eight minutes to a high of only 30 minutes.

The 10 busiest agencies by volume across the state include: Eatontown, Edison, Lodi, Newark, Oakland, Rahway, Randolph, Springfield, Wallington and Wayne.

Skip the Trip is made possible because of enhanced MVC security procedures that utilize state-of-the-art facial recognition technology to confirm eligible customers’ identities prior to mailing a renewal notice. Customers who are offered the chance to renew by mail and choose to visit an agency instead will be required to present 6 Points of Identification.

Although many customers will receive the Skip the Trip notice, there are some instances where mail renewal is not permitted. Customers with a Commercial Driver License (CDL), Graduated Driver License (GDL), Temporary Visa Restriction (TVR), interlock device, boat license or suspension are not eligible for mail renewal and must visit an agency.

For more information about Skip the Trip, visit njmvc.gov.


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