NEWARK — NJ Transit brought its mobile ticketing program to two more rail lines, the Raritan Valley and North Jersey Coast, moving one step closer to a systemwide rollout. MyTix enables customers to purchase and display rail one-way tickets, weekly passes and monthly passes anytime, anywhere, using their smartphones.
NJ Transit first introduced MyTix in April as a pilot program on the Pascack Valley Line, as well as between Penn Station New York and the Meadowlands Rail Station for special events, to test the functionality of the app and determine the feasibility of expanding it to include other rail lines. In September, NJ Transit expanded MyTix to the Main/Bergen County and Port Jervis lines, followed in October by the Montclair-Boonton and Morris & Essex lines, as part of a gradual systemwide rail rollout of the program, to be completed by the end of the year. Some improvements made to the agency’s MyTix app were a direct result from valuable feedback from customers using the app during the gradual rollout.
“We continue to expand NJ Transit’s mobile ticketing app as part of our ongoing efforts to tap into the latest technology to improve the overall customer experience,” said NJ Transit Executive Director James Weinstein. “When the rollout of MyTix is completed by the end of this year, all NJ Transit rail customers will have the ability to treat their smartphones as both a ticket vending machine and rail ticket or pass all in one, providing for a seamless travel experience.”
MyTix is available for free download on any web-enabled iOS or Android operating system, via the App Store for iOS devices and the Google Play Store for Android devices. To purchase tickets via MyTix, customers must first install the app and then create an account, which will save customers’ profile information and history of ticket purchases for ease of use. Purchased tickets must be activated prior to boarding the train and displayed to train crews upon request (one-way tickets expire two hours and 45 minutes after activation; monthly passes self-activate on the first day of the calendar month and remain active for the entire month; weekly passes self-activate at 12:01 a.m. on Saturday and remain active through 6 a.m. the following Saturday). Customers transferring at Secaucus Junction or traveling to and from Newark Liberty International Airport Station will need to scan the ticket barcode on the fare gate readers to pass through the gates.
MyTix was designed with input from customer focus groups, as well as NJ TRANSIT frontline rail employees and customer service staff.
For more information on MyTix, visit njtransit.com and go to “Ticket Options,” then click on “MyTix” from the drop-down menu.
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