NEWARK — NJ Transit’s MyBus Now program, which offers real-time service information to bus customers, expanded to include 110 north Jersey-area local/intrastate bus routs this week.
“MyBus Now places real-time bus location and arrival information literally in the palms of our customers’ hands, enabling them to make informed decisions about their travel, even while on the go,” said NJ Transit Executive Director James Weinstein. “This next phase enables us to provide this customer amenity throughout New Jersey. The final phase will include bus service traveling into and out of the Port Authority and George Washington Bridge bus terminals by the end of the year.”
MyBus Now, which first launched in fall 2012 as a pilot program serving Trenton-area bus customers and was expanded in April 2013 to include South Jersey and Philadelphia-area bus routes, uses “smart bus” technology to provide customers with access to real-time bus arrival estimates to a specific bus stop within a 30-minute window. Customers can access the information in three ways: from a desktop computer through njtransit.com, from a web-enabled smartphone through the mobile version of njtransit.com, and via SMS-text messaging directly to their cell phones.
MyBus Now builds on NJ Transit’s “MyBus” system, which launched in October 2010. Based on a system of bus stop ID numbers—unique five-digit numbers NJ Transit has assigned to each of its bus stops—MyBus enables customers who have cell phones with SMS (text messaging) capabilities to receive bus schedule information for a specific stop directly to their cell phones. Customers can obtain their bus stop ID online at njtransit.com, or from MyBus signs posted at bus stops statewide.
Currently, NJ Transit is taking delivery of 1,145 new buses that are already equipped with smart bus technology provided by Clever Devices LTD. In addition, NJ Transit has procured additional smart bus platforms to retrofit the remaining buses in the agency’s fleet, including those on routes operated by private carriers under contract to NJ Transit.
The Clever Devices platform offers many operational and customer benefits, including automatic bus stop announcements, vehicle condition monitoring, passenger counting and real-time location reporting. The data provided through this technology will allow for greater efficiency in terms of scheduling, planning and maintenance of the NJ Transit bus network.
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