Emergency Mismanagement: Some Perth Amboy 9-1-1 Calls Get Routed To New York

PERTH AMBOY – Police advised city residents this week to mention what city and state they are calling from when they dial 9-1-1 from a mobile phone to report an emergency.

“[D]ue to Perth Amboy’s geographical location near the New York metropolitan area, when dialing 9-1-1 on a cellular phone, your call may be connected to a New York dispatcher,” the advisory said. “In order to improve response time on rerouted calls, please mention the city and state that you are located in at the time of the emergency.”

Because 9-1-1 is a national number that connects callers to emergency assistance, mobile phone users may connect through a tower located in Staten Island, N.Y. even though they are calling from Perth Amboy. This does not occur on landline phones.

Police also reminded residents that 9-1-1 is only for emergencies. For non-emergencies, they should call the Perth Amboy Police Department directly at 1-732-442-4400.

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