PSE&G Advises Residents To Test Their Heating Systems Before Chilly Weather Arrives

NEWARK –– Public Service Electric and Gas Co. (PSE&G) is recommending that its gas heating customers test their heating systems now, before the chilly weather arrives. If there’s a problem, PSE&G will come out to start the unit — at no charge — through Sept. 9.

“Chilly weather will be here soon, and one of the best things our gas heating customers can do now is to check their system to ensure safe and efficient operation before the colder weather arrives,” said Joe Bassolino, PSE&G’s manager of business development. “By testing their heating systems early, customers will be prepared for the upcoming cold weather. In addition, PSE&G will be able to respond more quickly at this time of the season if there is a problem.”

PSE&G heating customers are advised to first inspect their gas-fired heating systems to ensure the units start and run properly.

  • How to check your heating system:
    • Verify that the area surrounding the unit is free of combustible items like boxes, paper, clothing, paint, etc.
    • Make sure that the flue pipe is connected and in good condition.
    • If you have a hot water boiler, verify that the indicator on the pressure gauge falls into the normal range (12-15 psi cold).
    • If you have a steam heating system, check the water level in the sight glass. If it is low, turn on the water supply valve to bring the water level up to the half-way mark. Turn off the valve.
    • For warm-air furnace systems, check and replace dirty air filters. Verify that the blower door is closed tight and correctly secured.
    • Verify that all controls, valves, and electrical switches are in the “On” position.
  • How to start up your heating system:
    • If the unit is equipped with a pilot, confirm that it’s lit. If the pilot light is out, follow the instructions on the heating unit to relight it. Let the pilot light burn a few minutes before continuing.
    • Many heating units use a form of automatic ignition. Review the starting instructions located on the unit before continuing.
    • Set each thermostat mode to “heat” (if equipped) and raise the setting five degrees above room temperature. The heating system should start within a minute or two.
    • Let the unit run a few minutes to ensure it’s operating normally and then return all controls to their previous settings.
  • If you’re having problems:
    • Need help lighting the pilot? PSE&G will perform this service free-of-charge through Sept. 9. PSE&G will charge $25 for this service from Sept. 10 through Oct. 31.
    • Not working properly? PSE&G customers can call 1-800-350-PSEG (7734) or go to to register their account and schedule repair services online for assistance from appliance service technicians.

The utility also is asking customers to keep their homes and yards safe, well lit, and free of clutter so that workers can safely access the meters and their equipment. Customers are asked to:

  • Warn PSE&G workers of any hazardous conditions on your property, such as loose steps or railings.
  • Make sure the path leading to your meters is clear and properly lit – especially stairways.
  • Keep dogs and other pets secured away from our workers and service areas.
  • Keep the area around your furnace, meter and appliances free and clear of clutter. Trim bushes and shrubs in the vicinity of meters located outdoors.

Public Service Electric and Gas Company (PSE&G) is New Jersey’s oldest and largest regulated gas and electric delivery utility, serving nearly three-quarters of the state’s population. PSE&G is the winner of the ReliabilityOne Award for superior electric system reliability. PSE&G is a subsidiary of Public Service Enterprise Group Incorporated (PSEG) (NYSE:PEG), a diversified energy company (

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