NEWARK — Public Service Electric and Gas (PSE&G) Company, New Jersey’s largest electric and gas utility, is closely monitoring the track of Hurricane Irene and is making emergency preparations.
In anticipation of the storm, PSE&G has all available personnel ready to respond. The utility is also ensuring that additional supplies, such as poles and pole-top equipment, are on hand to promptly respond and restore service to any outages caused by the storm.
Depending on the severity of Hurricane Irene, response times for both electric and gas emergency services may be longer than usual. To report downed wires or power outages, customers should call PSE&G’s Customer Service line at 1-800-436-7734. Customers who get an automated response are encouraged to use it, as it is designed to route their calls to the right destination quickly. If you have specific information regarding damage to wires, transformers or poles, the utility asks that you speak with a customer representative to provide that information.
Customers with a handheld device, or who are at an alternate location with power, can also report power outages and view the status of their outage by logging in to My Account at pseg.com. General outage activity throughout the utility’s service territory is available online at www.pseg.com/outagecenter and updates are posted on pseg.com during severe weather.
In addition, if outages are widespread, the utility will activate its Twitter page to keep the public informed about our restoration progress. Sign up as a follower at http://twitter.com/psegoutageinfo to monitor restoration progress.
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