Trudi’s Corner: Missing The Personal Touch

By Trudi Cunningham

I’m very curious about people’s reactions to many situations or may I say, annoyances faced today by friends and definitely by me. This is mainly when calling a particular company in regards to a bill. I don’t want to listen to a machine. I don’t want to listen to another language. I don’t want to push a button, and I don’t want an extension and then wait for five or more minutes for a response. Put someone extra on the switchboard and someone else to work. So much for that particular gripe.

Why is it assumed that (maybe not always) everyone has a computer? Believe me, I’m not the only one with resentment as to what is expected of the public in reference to so many things. I am in my declining years, and have no interest in what is literally demanded by so many businesses. Maybe it’s a form of laziness on my part, but I get so much more satisfaction by talking to an individual, and also getting a definite answer personally should I have the need.


I’m not into paying my bills by automatic deductions on an account either. I know many are probably saying that I have a problem. You bet I do. Not too long ago, I received an electric bill for more than four times the amount. I immediately called the company and was advised to pay my usual amount, so my problem was resolved without paying and losing money in that respect.

I can also tell you of another such incident from a water company. I paid what was asked for, but guess what? I’m now receiving credit plus overpaid money to be returned, because of a faulty meter. There was another problem because of this. Maybe I should contact the Board of Public Utilities, because it may take four weeks to get my money back. Oh woe is me!

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