NJ Transit To Unveil Online Performance “Scorecard”

Photo credit: Takahiro Nagao

NEWARK — On Wednesday, NJ Transit Executive Director James Weinstein announced plans to unveil a new online “scorecard” initiative to provide the public with a measurement of how the corporation is performing.

“For the first time, the taxpayers of New Jersey and our customers alike will have a clear window into how we are performing,” said Weinstein.  “By committing to this effort, we will hold up the Scorecard as the standard by which we get measured by the people who use our system every day.”


NJ Transit will launch the Scorecard in July to coincide with the corporation’s new Fiscal Year 2012.  Scorecard results will be reported and updated quarterly on njtransit.com.

A system of metrics is currently in development to provide a baseline for measuring NJ Transit’s performance in five areas: customer satisfaction, safety and security, financial health, service accountability and workforce engagement.  The baseline will also incorporate information gathered from quarterly customer surveys, the first of which will be posted on njtransit.com in April and distributed to customers throughout the system.

“I am confident that this initiative will give us the ability to make meaningful management decisions on a daily basis and focus on what is most important, giving us a tie-in to the customer experience,” said Weinstein.  “As a public transportation agency, effective management comes from measuring ourselves in critical areas so that we can best serve our customers, who in turn provide the ultimate measure of our performance.”

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