NJ Transit Expands Real-Time Alert Notifications

NEWARK – NJ Transit is expanding its “My Transit” alert system to allow customers to receive weekend rail alerts and notifications of disruptions in the Access Link paratransit service.

The My Transit alert system, which launched in June 2001, delivers critical travel information to customers via cell phone, handheld wireless device or email inbox. My Transit currently has more than 40,000 active rail customers, who have the ability to request alerts for specific trains on weekdays, since most regular commuters tend to take the same train every day.


“With the introduction of weekend rail alerts, customers will have the option to register for alerts by line, as many incidental riders who are seeking the information may not necessarily take the same train each time they travel on a Saturday or Sunday,” said NJ Transit Executive Director James Weinstein.  “Receiving weekend alerts by line will give rail travelers the ability to plan accordingly in the event of delays.”

Paratransit service customers will also now be receive alerts about disruptions to service in their region.  Access Link customers who subscribe to My Transit will receive an alert if service is disrupted for reasons such as inclement weather, as well as an alert when service to their region is restored.

The transit agency also announced a $22 million initiative to equip the entire NJ Transit bus fleet with “smart bus” technology, which will eventually allow customers to receive real-time service information.

“Smart bus technology will drive improvements like ‘Next Bus’ signage at key locations and new customer information tools on the web, such as maps that display graphic representations of buses as they move across the system,” Weinstein said.

The installation of smart bus platforms is expected to be completed in two phases by the end of 2012, officials said.

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