Assembly Panel Advances Measure To Make Unemployment System Available Online 24/7

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TRENTON – The Assembly Labor Committee advanced legislation Tuesday that would bring New Jersey’s unemployment benefits system in line with 21st century technology and help struggling out-of-work residents more easily manage their benefits.

“The state currently runs its unemployment insurance program in a way that makes it unreasonably difficult for claimants to access their benefits,” said Assemblyman Wayne P. DeAngelo (D-Mercer/Middlesex).  “There is far too much technology available today for this process to remain so archaic.  For someone out of work, and already burdened by stress, this program should be a vital lifeline not an added stressor.”

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The bill (A-3494) would allow for any individual to file, reopen, cancel or close their claim for unemployment insurance (UI) benefits online. In doing so, the bill would require the Director of the Division of Unemployment Insurance within the Department of Labor and Workforce Development to create a website for the purpose of filing, reopening, cancelling or closing a claim for benefits.  The website would be available for use by claimants 24 hours a day, seven days a week.

The bill would also require individuals to report to the division in order to claim completed weeks of UI benefits, after they have filed an unemployment insurance claim. The bill provides that all claimants may report to claim completed weeks of unemployment benefits within 45 days of the last day of the designated benefit period via a website that is available 24 hours a day and seven days a week.

“It’s incredibly hard to reach the department by phone.  Callers often get a recording instructing them to call back later due to long wait times. On occasions when they do get through, they are subjected to lengthy hold times, and when they do manage to speak to an actual person, it is only to schedule a call with a representative for weeks later,” said Assemblyman Peter J. Barnes III (D-Middlesex).

The current UI website allows claimants to file for benefits online only during business hours. It also restricts which days specific claimants can file claims.  Meanwhile, many other states have UI Web sites that are accessible 24/7 without restrictions as to what hours or days claimants can file their claims online or close out claims.

The Assembly Labor Committee also advanced another measure (A-3450) sponsored by DeAngelo that would require the state Department of Labor and Workforce Development to provide four weeks written notice prior to the date of final exhaustion of all UI benefits for an individual, including any state or federal extension of the UI benefits.

“This is an alarm bell measure to make sure struggling individuals are aware that their benefits are about to run out so they can either accelerate their job hunts or seek other available assistance to help them and their families get by,” added DeAngelo.

The bill would also require that the notification include a referral for services from the Department of Human Services and any other appropriate state agency to counsel and assist the individual to obtain any resources which may be available for the individual and dependents of the individual, including housing and health coverage assistance.


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