PSE&G Advises Gas Heating Customers to Test Their Heating Systems Before Chilly Weather Arrives

Photo credit: Nic McPhee

NEWARK –– PSE&G is recommending that its gas heating customers test their heating systems now, before the chilly weather arrives. If there’s a problem, PSE&G will come out to start the unit — at no charge — through Sept. 12.

“Chilly weather will be here soon, and one of the best things customers can do now is to check their heating system to ensure safe and efficient operation before the colder weather arrives,” said Joe Bassolino, manager of business development at PSE&G. “By testing their heating systems early, customers will be prepared for the cold weather ahead, and we’ll be able to respond more quickly now than before a large volume of calls come in on that first chilly morning.”


PSE&G customers are advised to first inspect their gas fired heating systems to ensure the units start and run properly. Use these steps to proceed.

Check your heating system:

  • Verify the area surrounding the unit is free of combustible items like boxes, paper, clothing, paint, etc.
  • Make sure the flue pipe is connected and in good condition
  • If you have a hot water boiler, verify the indicator on the pressure gauge falls into the normal range (12-15 lbs cold)
  • If you have a steam heating system, check the water in the sight glass. If it is low, turn on the water supply valve to bring the water level up to the half-way mark. Turn off the valve.
  • For warm-air furnace systems, check and replace dirty air filters. Verify the blower door is closed tight and correctly secured.
  • Verify all controls, valves, and electrical switches are in the “On “ position

Start it up:

  • If the unit is equipped with a pilot, confirm that it’s lit. If the pilot light is out, follow the instructions on the heating unit to relight it. Let the pilot light burn a few minutes before continuing.
  • Many units use a form of automatic ignition. Review the starting instructions located on the unit before continuing.
  • Set each thermostat mode to “heat” (if equipped) and raise the setting five degrees above room temperature. The heating system should start within a minute or two.
  • Let the unit run a few minutes to ensure it’s operating normally and then return all controls to their previous settings.


  • Need help lighting the pilot? PSE&G will perform this service free-of-charge through Sept. 12. PSE&G will charge $25 for this service from Sept. 13 through Oct. 31.
  • Not working properly? PSE&G customers can call the utility, at 1-800-350-PSEG (7734) or go to to register their account, and schedule repair services online for assistance from our appliance service technicians.

The utility is also asking customers to keep their homes and yards safe, well lit, and free of clutter so that our workers can safely access the meters and their equipment. Customers are asked to:

  • Warn PSE&G workers of any hazardous conditions on your property, such as loose steps or railings.
  • Make sure the path leading to your meters is clear and properly lit – especially stairways.
  • Keep dogs and other pets secured away from our workers and service areas.
  • Keep the area around your furnace, meter and appliances free and clear of clutter. Trim bushes and shrubs in the vicinity of meters located outdoors.

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