ELIZABETH—Consumer Affairs officials have been granted a temporary restraining order against Brake-O-Rama, a Lodi-based company that operates 13 retail outlets in New Jersey, including locations in Elizabeth, Linden, and Perth Amboy.
The state division of Consumer Affairs filed a five-count complaint in Union County Superior Court alleging that the auto repair chain shops charged consumers for work that was not performed and made faulty repairs, among other violations.
“Brake-O-Rama broke the public’s trust by deceiving consumers about repairs that were paid for but never performed,” said Attorney General Anne Milgram. “Our investigators found that the company did not even have the equipment to perform some of these services.”
“Consumers struggling with their budgets in these tough economic times turn to repair shops to keep their vehicles on the road,” said Consumer Affairs Director David Szuchman. “Rather than help consumers get more miles out of their cars and trucks, Brake-O-Rama essentially robbed consumers by making them pay for services not provided.”
Superior Court Judge John F. Malone ordered Brake-O-Rama to stop advertising services the company is unable or not licensed to provide or otherwise violating the Consumer Fraud Act and state regulations.
The judge’s order also bars the company from destroying, concealing, or altering any books or records related to its automotive repair services.
According to the company’s website, which has been taken offline, “We are a family-owned business, and have grown from one location in 1949 to our current number of 15! We service every type of American and foreign cars and light trucks, providing complete automotive service, including New Jersey State Inspections. We own a parts warehouse, thereby maintaining a high level of efficiency. All of our locations utilize the latest in equipment and training, including Four Wheel Computerized Alignment Systems and ASE certification for all of our technicians.”
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